• Delivery & Returns


Making a complaint
To make a complaint, please follow the steps below:

Return/complaint form
and fill out the return/complaint form and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product code and the reason for the complaint, date of purchase and occurrence of the defect.

Return of the product
When submitting a complaint, please send back the product with all its accessories and a copy of the purchase invoice.

The advertised product should be sent to:
Euro-Fryz s.c., ul. Warmińska 1a, 91-316 Łódź

Remark! You can also contact our Customer Service, then we will collect the advertised product from you.

Return of goods
In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, fill in the necessary statement and send it to our address together with the returned product(s): 

Euro-Fryz s.c.
Warmińska 1a, 91-316 Łódź

To the package with the statement and returned product(s), please also attach all accessories received with it/them and a receipt or invoice.


'The seller shall refund the payment using the same method of payment as the consumer, unless the consumer has expressly agreed to a different method of reimbursement which does not entail any costs for him').